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Shipping Policy

Effective Date: 29.06.2026

Thank you for shopping with VitalBloom. We are committed to delivering your order as quickly and efficiently as possible. Please read this Shipping Policy carefully before placing an order.

 

1. Shipping Destinations

VitalBloom currently ships to customers located within the European Union (EU).

If your country is not available during checkout, we are currently unable to ship to your location.

 

2. Order Processing

Orders are processed after payment has been successfully received.

  • Processing time: 1–3 business days

  • Orders are not processed, shipped, or delivered on weekends or public holidays.

  • During periods of high demand, processing times may be slightly longer.

Once your order has been processed, you will receive a confirmation email with shipping information.

 

3. Shipping Times

As a dropshipping business, products are shipped directly from our trusted suppliers.

Estimated delivery times are:

  • European Union: 5–15 business days

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to customs procedures, carrier delays, weather conditions, public holidays, or other circumstances beyond our control.

 

4. Shipping Costs

Shipping charges are calculated during checkout and displayed before payment is completed.

From time to time, we may offer free shipping promotions. Any applicable shipping offers will be clearly indicated on our website.

 

5. Order Tracking

Where available, tracking information will be sent by email once your order has been dispatched.

Please allow up to 72 hours for tracking information to become active after shipment.

 

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, delivery may be delayed or the shipment may be returned to us.

VitalBloom is not responsible for delays or failed deliveries caused by incorrect customer information.

If you notice an error after placing your order, please contact us immediately at info@vitalblooms.store. While we will do our best to assist, we cannot guarantee that changes can be made once an order has entered processing.

 

7. Delayed Deliveries

Although we strive to meet estimated delivery times, delays may occasionally occur due to factors beyond our control, including:

  • High shipping volumes

  • Customs inspections

  • Weather conditions

  • Transportation disruptions

  • Carrier delays

  • Public holidays

We appreciate your patience should any unexpected delays occur.

 

8. Lost or Damaged Shipments

If your order arrives damaged or appears to be lost during transit, please contact us as soon as possible at info@vitalblooms.store.

To help us investigate, please include:

  • Your order number

  • A description of the issue

  • Photographs of any damaged items or packaging (if applicable)

We will work with the shipping carrier and our supplier to resolve the issue as quickly as possible.

 

9. Multiple Shipments

As we work with multiple suppliers, items ordered together may arrive in separate packages and on different dates.

You will not be charged additional shipping costs for split shipments unless stated during checkout.

 

10. Customs, Duties, and Taxes

Orders shipped within the European Union generally do not incur additional customs duties.

However, customers are responsible for any taxes, duties, or import charges that may apply under the laws of their country.

 

11. Delivery Confirmation

Once tracking information indicates that an order has been delivered to the address provided by the customer, VitalBloom considers the order fulfilled.

If you believe your package has been delivered incorrectly, please contact the shipping carrier first, then contact us for assistance.

 

12. Contact Us

If you have any questions regarding this Shipping Policy or your order, please contact us:

VitalBloom
Calle Olleria 23
Email: info@vitalblooms.store

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