1. Introduction

Welcome to VitalBloom ("we," "our," or "us"). These Terms and Conditions govern your use of our website and the purchase of products through our online store.

By accessing our website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website.

Business Information

Business Name: VitalBloom
Business Address: Calle Olleria 23
Email: info@vitalblooms.store

2. Eligibility

By placing an order, you confirm that:

• You are at least 18 years of age or have the permission of a parent or legal guardian.

• You are legally capable of entering into binding contracts.

• The information you provide is accurate and complete.

3. Products

VitalBloom sells beauty and health products through a dropshipping business model.

We make every effort to ensure that product descriptions, images, and specifications are accurate. However:

• Product images are for illustrative purposes only.

• Packaging may differ from images displayed.

• Minor differences in colour, design, or packaging may occur due to manufacturer updates.

4. Orders

Placing an order does not guarantee acceptance.

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

• Product unavailability

• Pricing errors

• Suspected fraud

• Payment issues

• Violation of these Terms

If payment has already been taken for a cancelled order, a full refund will be issued.

5. Prices

All prices displayed on our website are shown in the applicable currency and include VAT where required by law unless otherwise stated.

We reserve the right to change prices at any time. Price changes do not affect orders already confirmed.

6. Payment

We accept secure payments using:

• Apple Pay

• Credit cards

• Debit cards

Payment must be received before your order is processed.

All payment transactions are securely processed by third-party payment providers. We do not store your full payment card details.

7. Shipping

Orders are shipped directly from our suppliers.

Estimated delivery times are provided on our Shipping Policy and are estimates only.

Delivery delays caused by shipping carriers, customs, weather conditions, or other circumstances beyond our reasonable control are not grounds for cancellation where permitted by law.

Please refer to our Shipping Policy for complete information.

8. Right of Withdrawal and Returns

Consumers located within the European Union have statutory rights, including the right to withdraw from eligible purchases within 14 days, subject to applicable legal exceptions.

Certain sealed beauty, health, or hygiene products may not be eligible for return once unsealed, where permitted by law.

Full details are available in our Refund & Returns Policy.

Nothing in these Terms limits your statutory consumer rights.

9. Product Availability

All products are offered subject to availability.

If a product becomes unavailable after your order has been placed, we may:

• Offer a replacement product,

• Delay shipment until available, or

• Issue a full refund.

10. Customer Responsibilities

Customers are responsible for:

• Providing accurate billing and shipping information.

• Reviewing their order before submitting it.

• Ensuring someone is available to receive deliveries where required.

• Complying with all applicable laws regarding the purchase and use of our products.

11. Health Disclaimer

The products sold by VitalBloom are intended for personal use only.

Unless expressly stated, our products are not intended to diagnose, treat, cure, or prevent any disease.

Information provided on our website is for general informational purposes only and should not be considered medical advice.

Always consult a qualified healthcare professional before using supplements, health products, or skincare products if you have any medical condition, are pregnant, breastfeeding, or taking medication.

12. Intellectual Property

All content available on this website, including but not limited to:

• Logos

• Product descriptions

• Images

• Graphics

• Text

• Website design

is owned by or licensed to VitalBloom and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written permission.

13. Limitation of Liability

To the fullest extent permitted by applicable law, VitalBloom shall not be liable for any indirect, incidental, consequential, or special damages arising from:

• Use of our website

• Purchase or use of our products

• Delays in delivery

• Website interruptions

• Technical issues

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law, including liability for fraud, death, or personal injury caused by negligence, or your statutory consumer rights.

14. Privacy

Your personal data is processed in accordance with our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR).

By using our website, you acknowledge that your personal information will be processed as described in our Privacy Policy.

15. Force Majeure

We shall not be liable for failure or delay in performing our obligations where such failure results from events beyond our reasonable control, including but not limited to:

• Natural disasters

• War

• Strikes

• Pandemics

• Government actions

• Transportation disruptions

• Internet or telecommunications failures

16. Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time.

Any updates will become effective when published on our website.

Continued use of our website after changes are posted constitutes acceptance of the revised Terms.

17. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws applicable to the country in which VitalBloom is established, without prejudice to the mandatory consumer protection rights granted under the laws of the customer's country of residence within the European Union.

18. Dispute Resolution

If you have a complaint regarding your order, we encourage you to contact us first so that we can attempt to resolve the matter amicably.

Nothing in these Terms limits your right to seek remedies through the competent courts or authorities available under applicable law.

19. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:

VitalBloom
Calle Olleria 23
Email: info@vitalblooms.store